If you're trying to add a personalized email address that's already listed as an alias on your Microsoft account, do one of the following: If you already have a personalized email address with a different provider and are now trying to import that domain into : This means that the address or alias is already tied to a Microsoft account. Then go to Premium > Features and select Get started. If, after 24 hours, the status is grey or red, select Cancel setup to try reconnecting.Īfter selecting Cancel setup, refresh your browser window.

The status should change to green or yellow. If the status is grey, GoDaddy is still configuring your domain.Ĭheck back in a few hours. Refresh your browser, then go to Settings > Premium > Features and select Get started. To fix this:įirst, you need to remove the domain from before trying again. If the status is red, it means that the connection of the domain to was not successful. If the status bar is yellow, you just need to select Create Address and finish setting up your personalized email address.

Select the I already own a GoDaddy domain option and follow the steps in the process. Go to Settings > Premium > Features and select Get started. If there is no Personalized email address tab, it means GoDaddy did not successfully connect your domain to. Go to Settings > Premium > Personalized email address and check the status of your domain.